We have a few questions for you!
Is your vacation rental your own special place to get away to?
Do you look forward to reading reviews from your guest journal, or reviews online?
Do your friends and family reserve your rental for their own vacations?
Is this "investment" bleeding your wallet and your patience?
Is it where you spend your so called "vacations" working on it the
entire time you're there?
Have you thought about selling it and get out from under all of the headaches?
We at Your Smoky Mountain Vacation Rental are committed to providing you with quality and professionalism, creating a tailored plan that fits your unique needs. That’s because we believe that the GOLDEN RULE is the only rule. We strive to continuously improve the personalized services we provide to our owners.
Just like you when you travel, your guests walk into a rental with certain expectations,
1. it should be clean, comfortable and safe
2. it should look like the photos (not from 10 yrs ago)
3. all of the amenities in the listing should be there AND are working
4. they should feel like they stayed at an amazing house at a great rate
5. they should feel like they are your guests, friends who you respect and extend your hospitality to
6. they should feel valued and want to share their experiences with their friends and family
We know choosing a company to manage your vacation rental can be daunting. You have probably experienced some of these situations:
The bigger the company the less control you seem to have
The bigger the company the bigger the promises
The little repairs turn into huge expenses
Preventive maintenance never gets done
You are locked into a contract and if you try to leave, you will be sued for advertising elsewhere until your contract is up
Your owner liaison is not available on the weekends, and has a plethora of excuses why things don't get done
Have you ever dropped by your property unannounced? How did that go?
We have worked in this industry for 8 years. On both the maintenance/cleaning side and the management side. We have been in the trenches (we have even worked for some of the large OTA's), we KNOW this experience gives us a good fit for the whole picture, like the domino theory. If you are looking for "heads in beds" we are not your company. We work with owners to provide them a stress free income, and truely a place to get away to and relax.
Over the last 2 1/2 years we have had the pleasure of hosting guests from all over the world and have earned a reputation for caring about both our guests and the owners we work with. Currently we are listing on 8 channels, (Airbnb, VRBO/Homeaway, Houghy, GoLightly, Smoky Mountain by Owners, Home To Go and our own website). We feel that each has their strengths and weaknesses. After 2020, we have learned to adapt and flow with the current mindset of guests, and not to put all of our eggs in 1 basket. 2021 has been very promising for the travel industry! We are continually educating ourselves and trying new technology, such as communication software and channel managers. We strive to serve the owners and guests to the best of our abilities, and to be trusteed by them is a honor we cherish.
Check out our reviews, ask us for references. Our record speaks for itself.
If you are an owner that cares about your property give us a call!
Sherry and Jeff